Privacy Policy — How ppvipp Protects Your Data

1 Legal Basis for Processing

ppvipp processes personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to fulfil the player account agreement, including account registration, deposits, withdrawals, and game access.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, identity verification mandates, and record-keeping requirements.
• Legitimate Interests: Processing carried out to pursue ppvipp's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your explicit consent, such as the sending of promotional communications. You may withdraw consent at any time by contacting support at [email protected].

2 How We Use Your Personal Data

ppvipp uses the personal data it collects for the following specific, documented purposes:

• To create, maintain, and administer your player account.
• To verify your identity and age (minimum 21 years) in compliance with our responsible gaming policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks, and to maintain accurate transaction records.
• To detect, investigate, and prevent fraudulent activity, money laundering, and breaches of our Terms & Conditions.
• To personalise your gaming experience — including recommending relevant games such as Teen Patti, Andar Bahar, cricket betting, and slots — based on your activity history.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts via email or SMS.
• To send promotional materials, bonus offers, and seasonal promotions (e.g., Eid specials, Pohela Boishakh bonuses) where you have given consent or where we have a legitimate interest in doing so.
• To respond to customer support enquiries and resolve disputes.
• To comply with applicable laws, regulatory requirements, and court orders.
• To analyse platform usage and improve the quality, performance, and security of ppvipp services.

3 Cookies and Tracking Technologies

ppvipp uses cookies and similar technologies (such as web beacons, pixels, and local storage) to operate and improve the platform. The types of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled.
• Performance and Analytics Cookies: Used to understand how players navigate and interact with the platform. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Used to remember your preferences such as language settings and display options to provide a more personalised experience.
• Targeting Cookies: Used — with your consent — to deliver relevant promotional content based on your interaction history on the ppvipp platform.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

4 Data Sharing and Disclosure

ppvipp does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Service Providers: Third-party vendors who process data on our behalf, including payment processors (bKash, Nagad, Rocket, Visa, Mastercard), identity verification providers, cloud hosting providers, and IT security partners. These parties are contractually bound to process data only as instructed by ppvipp and to maintain appropriate security standards.
• Game Studios: Licensed third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to operate their games on the platform. These providers do not receive your full identity data.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory directive, ppvipp may disclose personal data to law enforcement or government agencies. We will notify affected players where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of ppvipp's assets, player data may be transferred as part of the transaction. We will notify affected players in advance of any such transfer.

5 Data Retention

ppvipp retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and contractual obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship with ppvipp plus a period of five (5) years after account closure, in compliance with standard AML and record-keeping obligations.
• Transaction Records: Financial transaction logs are retained for a minimum of seven (7) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Support Communications: Customer service correspondence is retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Records of consent to receive marketing communications are retained for five (5) years from the date consent was given or last renewed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

6 Data Security

ppvipp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ppvipp servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• OTP (one-time password) two-factor authentication for account login and withdrawal requests.
• Role-based access controls ensuring that ppvipp staff can only access data necessary for their specific function.
• Regular internal security audits, vulnerability assessments, and penetration testing of platform infrastructure.
• Incident response procedures to contain, investigate, and report data breaches in a timely manner.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately of any suspected unauthorised account access.

7 International Data Transfers

ppvipp operates servers and engages service providers that may be located outside Bangladesh. Where personal data is transferred internationally, ppvipp ensures that appropriate safeguards are in place, including contractual data protection clauses with all recipient parties, to ensure your data receives a standard of protection consistent with this Privacy Policy. By using the ppvipp platform, you acknowledge and consent to the transfer of your personal data to locations outside Bangladesh where necessary to provide the services described herein.

8 Children's Privacy

The ppvipp platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If we become aware that a player has provided personal data and is under the minimum age requirement, we will immediately suspend the account, void any associated transactions, and delete the data. If you believe an underage individual has registered on the ppvipp platform, please notify us at [email protected] without delay.

9 Links to Third-Party Services

The ppvipp platform may contain references to third-party payment services (such as bKash, Nagad, and Rocket). Once you navigate to a third-party service, that service's own privacy policy governs the handling of your data. ppvipp is not responsible for the privacy practices of third-party services and encourages you to review their policies independently before providing personal information.

10 Changes to This Privacy Policy

ppvipp reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address on file and/or a prominent notice on the platform. The revised Privacy Policy will display its effective date at the top of the document. Continued use of the platform following the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.